1. What information do we collect

When you visit or use www.http://hearthstorys.com, place an order or contact customer support, we may collect:

  • Identity and contact information: Name, email, phone number, delivery address, billing address;
  • Order and Transaction Information: Purchase record, payment status, return/refund record (usually not including the full card number);
  • Equipment and usage information: IP address, browser type, access page, timestamp, cookies identifier;
  • Communicate content: Your communication records with our mail/form/online customer service.

2. How we use your information

We use the above information for:

  • Handle orders, shipments, after-sales, refunds;
  • Send order notifications, logistics updates, and important service messages;
  • Customer service support, dispute resolution, fraud prevention and security;
  • Improve website experience, statistical analysis and performance optimization;
  • Send marketing messages with your consent or legal permission (you can unsubscribe at any time).

3. Cookies and tracking technology

We may use cookies/similar techniques to achieve:

  • Shopping cart and login status;
  • website analysis (such as visits, conversions, etc.);
  • Advertising and remarketing (if applicable).

You can manage cookies in your browser; disable some features that may affect some of the features.

4. How we share your information

We will not sell your personal information. We may share information with the following third parties as necessary:

  • payment handler(such as Stripe/PayPal, etc.): used to complete payment and fraud prevention;
  • Logistics and Warehousing Service Provider: for delivery and return;
  • Website and Data Service Provider(such as hosting, analysis, mail sending tools);
  • Law and Compliance: In order to comply with the law, enforcement terms or protect legitimate rights and interests.

5. Data retention

We only retain personal information for the period required to achieve the purposes of this policy, or reserve according to legal/tax/accounting requirements.

6. Data security

We take reasonable technical and organizational measures to protect your data, but Internet transmission cannot guarantee 100% security.

7. Your rights

You may have the right to:

  • access, correct, delete your personal information;
  • oppose or restrict the handling;
  • data can be carried (if applicable);
  • Withdrawal consent (does not affect the legality of processing before withdrawal).

You can contact us at heartthstory.cn@gmail.com to make a request.

8. International data transmission

If you visit this website in other countries, your information may be transmitted and processed in the country where we or the service provider are located. We will take reasonable steps to ensure transmission compliance.

9. Child Privacy

Our website is not for minors (e.g. under 13/16, subject to applicable law). If you think the minors have provided us with information, please contact heartthstory.cn@gmail.com.

10. Third Party Links

Our website may contain third party links. The privacy practices of third-party websites are not subject to this policy.

11. Policy Updates

We may update this policy from time to time. The “Effective Date” will be posted on this page after the update.

12. Contact Us

If you have any questions about the privacy policy, please contact: heartthstory.cn@gmail.com.

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