English brand: HearthStory, Chinese brand: Hometown, through www.http://hearhstorys.com  to provide products/services. If you have any questions about the order or after-sales service, please contact:hearthstory.cn@gmail.com .

Select the product on the website → Add to shopping cart→ fill in the receipt information → select the payment method → After completing the payment, you will receive an order confirmation email.

Usually support: credit card /PayPal /COD. The available payment methods are subject to the display on the checkout page

• Processing time: Usually after placing an order, 48 will be arranged to be sent out. If it is a pre-sale artwork, the creator needs to make it, and the specific time will be communicated with you.
• Logistics and transportation: it is estimated to be 7-15 days.
• The actual arrival time will be affected by customs, peak season, weather and other factors.

After shipment, we will provide the tracking number via email (if applicable). Alternatively, you can also contact hearthstory.cn@gmail.com for inquiries.

Please contact me via email at hearthstory.cn@gmail.com as soon as possible . If the order has not been shipped, we will try our best to assist in the modification; if it has been shipped, it may not be possible to intercept or change the address, and the additional costs incurred may need to be borne by the buyer.

support. Please check our “Refund Policy” page for return conditions, deadlines and procedures.

support. Please check our “Refund Policy” page for return conditions, deadlines and procedures.

Please contact hearthstory.cn@gmail.com within 48 hours after receipt, And provide: order number, problem description, clear photo/video. We will process the reissue, exchange or refund for you as soon as possible (subject to the actual situation).

We can provide electronic receipts/commercial invoices; if you need to make it payable, please let us know by email after placing the order.

We take privacy very seriously. For details, please refer to “Privacy Policy”